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Course details

  • Intensive three-day course

  • Courses can be delivered at your offices, virtually, or at an external venue

  • Content can be adapted to accommodate specific messages and availability: choose from our one-day, two-day or three-day options


Higher quality training will drive better outcomes from every session, motivate employees, and enhance the transfer of the learning into the workplace. Empowering your trainers and equipping them with the skills they need will improve their confidence and help them deliver engaging, dynamic training sessions with measurable outcomes.

Improve productivity and talent retention through high-quality training

This course provides comprehensive and practical tuition on training best practice, in a way that is suitable for both newly-appointed trainers and those looking for a practical refresher course. It combines robust theoretical work with frequent practice delivery sessions in a safe, supportive environment.

In an intensive three-day programme, the course provides practical information on how to identify when to train versus when to coach, how to deliver a training session, and how to deliver 1-1 coaching.

Participants will also learn how to write training sessions with clearly defined learning objectives, and how to select the right coaching approach based on the individual and the task at hand.

The programme includes:

  • Resources and activities to familiarise your trainers with the key models and theories

  • A session looking at how to distinguish when to train vs when to coach, how to write structured training sessions and an introduction to coaching

  • A guided group assignment to create a real training session for a need that exists in your organisation

  • Live practice and feedback

  • A resource pack including:

o A guide for writing training sessions
o Templates to help structure coaching questions
o 100+ example coaching questions
o Observation checklist to observe a trainer

By providing your trainers with the skills they need, they’ll be able to make a difference to the people they train and the way in which they deliver learning programs.

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Give us a brief overview of your learning and development needs and we’ll get back to you to discuss your options.

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